我們的熱線號碼是：1800 881 663
Our Helpline service operates from 9:00am to 9:00pm from Monday to Sunday, 7 days a week. When the Helpline is unattended, caller can leave a message on the telephone and we will endeavour to return call to you at the first opportunity. The contents of the telephone conversation will be kept confidential. Helpline number is 1800 881 663.
We provide both therapeutic and financial counselling service. Both face to face as well as telephone therapeutic counselling service are available to the gamblers and significant others affected by the gambler’s gambling behaviour, and our counselling service is free of charge. In addition to gambling-related issues, we also provide counselling for relationship issues. Our face to face counselling service is usually provided during normal office hours at our Box Hill office. However, we will consider providing face to face counselling service during outside office hours and at other locations in special circumstances. Please feel free to contact us if you have special requirements. We care about you and will always put your problem first.
In some situations, we may need to make referrals to other health professionals or agencies who may be able to provide better help and service to our clients. If that is the case, we will inform you and seek your consent first.
Please note that all personal information of our clients will be kept confidential and will only be disclosed to the law enforcement agencies and/or judiciary.
Raising Awareness and Education
There is the axiomatic saying that “Prevention is better than cure” and we believe and embrace this philosophy. That is why we hold various public events each year, the main objective of which is to raise the awareness of and educating the general public about gambling addiction and the potential risk of serious harm that may be caused to the individual gambler, the gambler’s family members, and the community by gambling addiction.
The gambling industry has been spending huge sum of money in advertising gambling activities. In doing so, they normalise gambling and undermine the harms that gambling may cause to the individual gambler, the gambler’s family members, and the community. So it is vital that people should be aware of the risks they may face in engaging in gambling. This is particularly important for the younger generations who are bombarded with large amount of gambling advertisements on TV and social media.
Other Community Services
We consider humans are spiritual, psychological and physical beings. Therefore, we take a holistic approach to human wellbeing and we offer our services with individuals, families and communities as our targets in mind.
We consider that strong family tie will provide a safe environment for all family members to develop their individual potential and for nurturing our children. Hence we organise events from time to time for family relationship building as our objective.
According to our knowledge and research data provided by government, we are aware that overseas Chinese students are vulnerable to being allured to gambling for various reasons, in particular, loneliness, lack of family support and care, boredom, language barrier, and stress due to studies and examinations. With this in mind, we organise some events from time to time offering opportunities to the overseas Chinese students to participate. Through their participation in these events, we hope to help the students to know more friends who have similar cultural and linguistic backgrounds as theirs.
We also offer dissemination of community information to the Victorian Chinese in order to enable them to know more and have a better understanding of the Australian and Victorian culture, social and legal systems.